Subject: Continuing Our Transition to Helios Specialty Healthcare

Dear Patient,

In April, we shared that Sound Health Services is becoming part of Helios Specialty Healthcare. As we continue this transition, we wanted to provide a brief update and answer some of the questions we’ve received from patients.

If you’d like to learn more about Helios, you can visit our Helios Specialty Healthcare website. You’ll find:

• An overview of why our practices came together
• What this transition means for your care
• Information about our specialties and providers
• What to expect as the rebrand continues
• Contact information and patient resources

While you may begin seeing the Helios Specialty Healthcare name more frequently on communications, statements, signage, and online resources, your care remains the same.

We want to reassure you that this name change does not affect your insurance coverage, benefits, or access to care. We will continue to participate with the same insurance plans and work with patients just as we always have.

You will continue to:

• See the same providers and care teams • Visit the same office locations • Receive the same high-quality specialty care • Use the same phone numbers and patient resources

The Helios Specialty Healthcare name reflects a larger organization that brings together specialty practices with a shared commitment to exceptional patient care. Our goal is to create a stronger, more connected healthcare experience while maintaining the personal relationships and trusted care you have come to expect.

As the transition continues, we will keep you informed and make every effort to ensure the process is simple and seamless.

Thank you for choosing us for your care. We appreciate the trust you place in our team and look forward to continuing to serve you as Helios Specialty Healthcare.

Warm regards,

Helios Specialty Healthcare